Employment Opportunities
Equipment Acquisition Management - Technical Assistant
Perform PC/Mac installation (hardware/software setup and installation) and PC/Network troubleshooting support. Includes technical research and project organization. Required to drive a university vehicle.
Must have a valid driver's license to drive a university vehicle. Must be available to work summers and breaks. Ability to lift 30 - 50 lbs.
Preferred QualificationsComputer Engineering, Electrical Engineering, Computer Science, or MIS majors. Microcomputer interest is preferred. Hardware experience is helpful.
Contact InfoDave Minnick 515-294-8035 dminnic@iastate.edu
Solution Center - Technical Assistant
Solution Center Technical Support Assistants help students, faculty, and staff of Iowa State University with Information Technology questions. Applicants should be confident and enjoy working with others to find a solution for customers. People applying should be self-motivated to improve Solution Center documentation and enhance systems used throughout Iowa State University. Extensive training will be provided for all programs and applications supported by IT Services. Generally, questions include (but are not limited to) account management, network troubleshooting, OS support, and installation of ITS supported software. Phone support also extends to Net-Id Services such as registration, email, lists and personal webpage setup.
To be considered for this position, you must be an undergraduate student with a clear telephone voice, customer service skills, and troubleshooting experience with Windows. All applicants must be able to work the first week of school for the fall and spring semesters, and the week before the fall semester begins. Students must be able to work at least 3 semesters after hire.
Preferred QualificationsIt is preferred, but not required to have experience with Macintosh and Linux (esp. RHEL) computers.
Contact InfoSolution Center Hiring Team schiring@iastate.edu
Technician Support - Technical Assistant
Test and clean telephone equipment. Deliver/pick up equipment and other materials. Assist technicians with telecommunications work orders.
Must have a valid driver's license to drive a university vehicle. Ability to lift 30 lbs.
Preferred QualificationsKnowledge and experience with spreadsheets.
Contact InfoSue Spencer, 515-294-8557, sspencer@iastate.edu
Web Development - Technical Assistant
Develop and maintain web services for Information Technology Services and other Iowa State University departments. Work includes programming, database design, testing and evaluating web services, maintaining client content, web server maintenance, and other duties as assigned.
Familiarity with standard web principles and concepts; ability to work in a team environment as well as independently; detail-oriented, creative, and self-motivated; and strong communication skills. Web experience through personal interests and projects, a student organization, or professional experience; be comfortable working in a PC-Linux environment; proficient in programming with at least one modern programming language.
Preferred QualificationsAt least three semesters remaining, genuine interest in web development, primary areas of proficiency will include: Linux, Apache, MySQL, PHP, XML/XSLT, JavaScript
Contact InfoJeffrey T Sorensen, webdev@iastate.edu
Academic Systems - Internship
Research, design, program, and develop systems to provide innovative new services.
Proficient in C programming language. Thorough understanding of TCP/IP and UDP/IP protocols. Comfortable working in a PC/Unix development environment. Ability to research design issues, and communicate conclusions. Willingness to adhere to coding/documenting standards. Ability to work in a team as well as independently. Minimum two semesters remaining at ISU. Commit to 15-20 hrs/week.
Preferred QualificationsKnowledge in the some or all of the following areas would be useful: Identity Management, SOAP, SAML
Contact InfoJohn Hascall skunkworks@iastate.edu
Application Development - Internship
Program and upgrade university information systems. Intern will learn how to check out, modify, and check in programs in a production environment. The majority of projects involve working with COBOL. Occasional assignments may use HTML and JAVA.
Requires experience with COBOL. One year job commitment.
Preferred QualificationsKnowledge of and/or experience with relational databases, HTML, JAVA, CICS and OS/390 would be beneficial, but not required.
Contact InfoGloria H. Thiele Morris 515-294-2126 gmorris@iastate.edu
Classroom Services - AV (Audio Visual) Aide
Delivers, sets up, operates and maintains audiovisual equipment. Inspects audiovisual equipment and materials on campus. Operates all equipment for live and taped programs. Performs routine clerical tasks. Performs related tasks as assigned.
Valid driver's license Ability to lift 50 pounds
Preferred QualificationsComputer experience
Contact InfoMichelle Wilson 294-6293
Communications - Editorial Assistant
Provide assistance in producing IT Services communication materials including handouts, documents, brochures, booklets, posters, news releases, newsletters, web content, and other promotional material in paper and/or electronic formats. Includes editing, proofing, formatting, designing, researching, and writing using Word, InDesign, Illustrator, Photoshop, Acrobat, and other software packages on Macintosh and Windows computers. Other duties as assigned, including miscellaneous office and clerical tasks.
-- Writing or editing coursework and/or experience. Familiar with basic editing principles and concepts. Knowledge of standard grammar. Interviewed candidates will complete an editing and written assignment. -- Excellent written and verbal communication skills. -- Proficient with word processing. Interviewed candidates will be expected to demonstrate their proficiency with word processing and another software package. -- Accurate typing. -- Critical thinking skills, detail-oriented, and able to work in a fast-paced environment to meet deadlines. -- Timely production is necessary; working effectively within deadlines is essential. -- Work independently and be self-motivated.
Preferred Qualifications-- Writing or editing experience with technical documentation. -- Experience with InDesign, PhotoShop, Illustrator, Acrobat, Excel, HTML, and/or digital photography. -- Comfortable with Macintosh and Windows platforms. -- Experience with presentation software.
Contact InfoMarie Mayer 515-294-2787 mhmayer@iastate.edu
Computer Operations - Technical Assistant
Assist Operations staff in monitoring multiple critical computer systems in a large 24 X 7 data center. Work closely with support teams when responding to problems, performing diagnostic procedures and providing documentation. Monitors computer room environment and support components, responds to alarm conditions and helps to ensure computer room and building security. The data center is staffed 24 X 7 365 days per year. Scheduled hours can be anytime during a 24 hour day and often includes weekends, breaks, holidays as well as summer employment.
Knowledge of basic information technology principles. Must be responsible and able to work alone with little supervision and available to work weekends and holidays. Must have good verbal and written communication skills. Ability to lift 30-50 pounds.
Preferred QualificationsPrefer Computer Science or MIS major or demonstrated interest in Information Technology field.
Contact InfoJim Wahl jwahl@iastate.edu
Computer Repair & Service - Technical Assistant
Assist in all aspects of repairing Apple, Dell, and Gateway computers, as well as Dell and Hewlett Packard laser printers. Work includes but is not limited to equipment pickup and delivery, equipment check in / checkout, cleaning, trouble-shooting, parts ordering and replacement, software installation and repair, and quality control. Interface with individuals across the entire spectrum of Iowa State and maintain confidentiality with regard to customer information obtained or observed in the performance of their duties. Maintain records and documentation of all work done. Environment is cordial and dress is casual.
Applicants must have a strong interest in computer hardware and software and be able to think logically and reason through problem-solving. Applicants must have high ethical standards, good customer service skills, and be fluent in both written and spoken English. Ability to lift/carry loads of 50 lbs. Must have a valid driver's license and be able to pass a University driver's license background check.
Preferred QualificationsBeing a Computer Service Technical Assistant requires commitment and a great deal of skill development. For this reason, Computer Service prefers to hire individuals who will be around to continue working for several years, including summers and breaks (vacations are of course permitted).
Contact InfoMark Beran 515-294-2529 spock@iastate.edu
Distribution - Delivery Assistant
Process and deliver materials throughout ISU campus. Transport staff to various locations on campus. Work hours verious from 6AM to 5PM Monday - Friday
Ability to lift 50 lbs. and a valid driver's license is required.
Preferred QualificationsContact Info
Glenn Smith 515-294-7183 grsmith@iastate.edu
Geographic Information Systems - Technical Assistant
Perform spatial analysis using GIS software. Assist callers and walk-in clients with GIS questions.
Experience with GIS software, ability to work independently, attention to detail.
Preferred QualificationsAdvanced GIS analysis and remote sensing software experience, programming knowledge.
Contact InfoRobin McNeely 515-294-2087 mobes@iastate.edu
Labs Management - Technical Assistant
Perform Windows/Macintosh installation (hardware/software setup and installation) and Windows/Macintosh/Network troubleshooting support in many computer classrooms and labs. Includes technical research and project organization. Required to drive a university vehicle.
Must have a valid driver's license to drive a university vehicle. Must be available to work summers, breaks, and a minimum of three semesters. Ability to lift 30 - 50 lbs.
Preferred QualificationsComputer Engineering, Electrical Engineering, Computer Science, or MIS majors. Microcomputer interest is preferred. Hardware experience is helpful.
Contact InfoAl Day, 515-294-3009, alday@iastate.edu
Networks & Communications - Clerical Assistant
General office duties, which include, but are not limited to: filing, data entry, answering phone/transferring to proper location or emailing messages, sorting mail, posting calendars, cleaning out unused areas in prep for new staff to occupy. Assist with other general office duties as needed.
Computer skills, experience with Word. Ability to follow directions. Must be punctual and responsible.
Preferred QualificationsContact Info
Sue Spencer 294-8557 sspencer@iastate.edu
Operator Services - Clerical Assistant
Answer incoming and internal telephone calls for the main university number. Provide callers with requested information, including emergency information. Connect and transfer calls.
Ability to communicate orally with all types of individuals in a variety of situations. Ability to keyboard and to use an online directory.
Preferred QualificationsExperience with a multi-line telephone.
Contact InfoSue Spencer, 515-294-8557, sspencer@iastate.edu
SNAP/Solution Center - Technical Assistant
Student Network Access Program (SNAP) has the duty of helping students get their computers connected to the university network. Our team works on student computers in the residence halls and also in-house. We troubleshoot network problems, proactively secure student computers, and remove viruses and spyware.
Undergraduate students Customer service skills Windows XP experience Networking experience
Preferred QualificationsWindows Vista experience Windows 2000 experience Macintosh OS X experience Antivirus, antispyware, and anti-browser hijacks software experience Experience working on more than one computer at a time
Contact InfoCory Arrants schiring@iastate.edu
